Guest blog: Tendering in the care sector

Guest blog from UKHCA commercial members Citation


No matter what sector your business is in, tendering is important and offers exciting growth opportunities.

In the care sector, tendering is the best way to show local authorities that your service provides the best place for clients to stay under your care. But to be successful and reap the benefits, you need to know how to tender correctly.

7 key considerations and questions for care providers

1 > Do you meet the financial requirements?

Has the Commissioner set a minimum turnover? Bidders will often be assessed via credit checks or scores. There’s often a particular score/rating a bidder must achieve in order to pass, this needs checking first to avoid falling at the first hurdle. Other performance indicators might include ratios, liquidity, operating margins etc.

2 > Are you registered with a regulatory body such as the CQC or Care Inspectorate?

Has the Commissioner stipulated that you need to have a certain rating, e.g. rated Good?

3 > Tender weighting

Assess how the tender will be weighted on price and quality.

4 > Method statements

The quality side of the tender submission is the most challenging. Be sure to dedicate enough time and resources needed to put together thorough, compelling responses to tender questions

5 > Have certain technologies or accreditations been stipulated?

Examples of this might include call monitoring systems, ISO standards or accreditations such as Cyber Essentials.

6 > Added Value

Commissioners procuring in this sector are increasingly specifying that providers will need to deliver additional value. This could be in the form of offers of apprenticeships or a set quota for job offers during the contract’s lifetime, etc. Check the requirements, can you fulfil these obligations?

7 > Information Security

It’s not unusual for tender submissions to ask for bidders to evidence their data protection protocols. These requirements can often go beyond the submission of individual information governance policies, requiring the completion of online Information Governance toolkits and/or possession of the Government’s Cyber Essential accreditation or equivalent (e.g. ISO 9001).

Free guide to tendering in care

There are lots of areas to consider when it comes to tendering in the care sector, and the above is just a starter – however, it’s worth investing time into your tendering strategy, to reap the financial awards.

If you are looking to win more tenders but unsure that your tender-writing skills are up to scratch, the care experts of UKHCA Commercial Member, Citation, have created an in-depth free guide.

It covers the key considerations to make when tendering in care, the most common questions asked in tender applications, and our tips on acing your tendering applications.


Available support to UKHCA members

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If you’d like to chat about how Citation can help with the HR and Health & Safety side of your business, just give them a call on 0345 844 1111, or fill in their call-back form and they’ll get right back to you.

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